Careers

System Administrator

Responsibilities
Maintains data files and control procedures for complex business systems. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Applies extensive knowledge of the business applications and expertise in commercial software programs and unique applications in resolving problems.

Principal Duties
Troubleshoots computer-related problems and contacts appropriate service representatives to resolve systems problems. Installs hardware and software; Performs backups, database administration, and file recovery. Optimizes system operation and resource utilization and performs system-capacity analysis and planning.  Provides assistance to users in accessing and using business systems.  May provide task direction to team members.

Responsible for providing support to users. Must be experienced in developing trouble tickets via Remedy trouble ticketing system. Be able to respond within Service Level Agreement (SLA) timeframes. Support of traditional users, as well as elite and VIP personnel. Provide communications to end users as well as documenting notification and resolution of problems.

Education

• Bachelor’s Degree and/or equivalent experience

All candidates must be US Citizens and be eligible to obtain and maintain a Security Clearance

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