Careers

Video Teleconferencing (VTC)

Responsibilities
Engineer, operate, and maintain Video teleconferencing and multimedia services and equipment; support customers with conferencing and multimedia equipment including support for secure and non-secure bridging systems, display and projection systems, electronic whiteboards, audio systems, DVD and video recording and replay, video switching systems, control systems, and video cameras.  Provide support 7X24X365 (366 for leap years) for set up and operation of VTC and multimedia systems, provide user level maintenance support for VTC and multi-media systems, and operate video conferences at multiple locations. 

Principal Duties
Maintain, setup, monitor, and troubleshoot video equipment for users; assist customers with the use of video conferencing systems by providing personal instruction in the use of control interfaces and procedures.  Schedule and monitor all video teleconferencing sessions.  Maintain an inventory of video conferencing equipment owned and leased by client and maintain a client specific video conferencing contact list; maintain and operate a VTC management platform; install/replace and configure video conferencing equipment required by Component customers.  Complete all work in each of the clients’ environment classification: Unclassified, Secret and Top Secret.  In addition, perform the following duties:

  • Assist help desk staff with the schedule, setup, and management of VTC sessions
  • Responsible for Tier I & II troubleshooting of all VTC A/V hardware, software, room equipment, and network connectivity issues
  • Respond to action items, impact requests for changes and conduct briefings and demonstrations of systems and/or technology as required
  • Provide weekly tracking and reporting on all projects and VTC/bridge activity
  • Provide technical oversight to the customer, identifying required spare parts; perform field service and/or technical assistance as required

Qualifications

  • Skilled Team Lead in VTC environment and possess outstanding customer service skills
  • Technical background includes an understanding of all major video equipment, both ISDN and IP based VTC systems
  • Experience with video bridges and video endpoints
  • Possess knowledge in video bridges such as: Polycom MGC-50 and 100 and Gateways, video and audio protocols
  • Configuring, utilizing, troubleshooting, and correcting problems and failures with the video bridges, gateways, and bridges
  • Full understanding, ability to configure and utilize the following peripherals: Codecs, document cameras, and laptop interfaces
  • Possess knowledge and configuration skills in network components such as: CSU/DSU, IMUX, Gateways, Crypto equipment, Multiplexes, Fiber Transceivers, Cisco Routers, Switches
  • Must be familiar with how T1, PRI, BRI Circuits function
  • Experience with MCU's and endpoints. A/V and video troubleshooting
  • Possess a knowledge of COMSEC devices such as: TACLANES, Kiv-7s and Kiv-19s, DTD's
  • VTC certification desired

Education

  • Bachelor’s Degree and/or equivalent experience

All candidates must be US Citizens and be eligible to obtain and maintain a Security Clearance

« Back