Infrastructure Management & Support

Insight leverages our ISO-certified systems and ITIL-based best practices to provide consistent and reliable enterprise level network engineering and support, application management, help desk, end user support and customer response services that support our client’s mission requirements.

  • Desktop Implementation / Migration / Management
  • Deskside Technical Support
  • IMAC – Installation, Moves, Adds and Changes
  • Service Desk Operations
  • High Volume Tier 1 – Tier 3 Help Desk / Customer Service Center Support (24x7x365)
  • Phone, Email, Chat and Social Media Customer Service Support
  • Configuration Management
  • Data Networks Support (LAN/WAN)
  • Network Operations Center
  • Remote Access
  • Data Center Support
  • Application Management Services
  • Database Design/Development
  • Testing and Evaluation Services
  • Quality Assurance / Quality Control