Insight Provides HP With Customer Service Support for the USCIS National Call Center in El Paso, Texas

Insight stepped up to assist HP with Customer Service support providing nationwide assistance for the USCIS National Call Center in El Paso, TX. Insight provides expert bi-lingual CSR support, as well as Quality Assurance and Training for Tier 1 support. After several months of training, our Customer Service Representatives (CSRs) began addressing calls from customers asking about Immigration Services and Benefits at this high-volume call center.