Insight Provides HP With Customer Service Support for the USCIS National Call Center in El Paso, Texas

Insight stepped up to assist HP with Customer Service support providing nationwide assistance for the USCIS National Call Center in El Paso, TX. Insight provides expert bi-lingual CSR support, as well as Quality Assurance and Training for Tier 1 support. After several months of training, our Customer Service Representatives (CSRs) began addressing calls from customers […]

Insight Reflects On a Record 2012 Year of Progress

A look back at 2012 shows a tremendous year of progress for Insight as it positioned itself for continued growth in the Federal market. Highlights included certification as a SBA Woman Owned Small Business (WOSB), implementation of ISO 9001:2008 for Quality Management and ISO 20000-1:2011 for Service Management and the DHS award for a Technical […]