Insight Assists CSC With the Transition of the TSA Service Center from Fort Worth, TX to the Cyber Innovation Center in Bossier City, LA

Insight is currently assisting CSC with a large scale relocation of operations on the ITIP Program of TSA’s Primary Service Desk from Fort Worth, TX to its Integrated Technology Center in Bossier City, LA. Insight currently provides both Level 1 and Level 1.5 (Remote) Technical Help Desk Support to the Fort Worth Help Desk and […]

Insight awarded a Prime Contract with the USCG Office of Asset AOR Test Representatives (CG-926) Research, Development Test and Evaluation

Insight was awarded a TABSS Task Order to provide program/project management, research and development (R&D), and test and evaluation (T&E) support services for the USCG developed or modified Air, Surface and C4ISR and logistics systems, programs and projects. Management and technical support services include requirements coordination, studies evaluation, test management planning/strategy/performance, test document drafting, Developmental […]

Insight Provides HP With Customer Service Support for the USCIS National Call Center in El Paso, Texas

Insight stepped up to assist HP with Customer Service support providing nationwide assistance for the USCIS National Call Center in El Paso, TX. Insight provides expert bi-lingual CSR support, as well as Quality Assurance and Training for Tier 1 support. After several months of training, our Customer Service Representatives (CSRs) began addressing calls from customers […]

Insight Reflects On a Record 2012 Year of Progress

A look back at 2012 shows a tremendous year of progress for Insight as it positioned itself for continued growth in the Federal market. Highlights included certification as a SBA Woman Owned Small Business (WOSB), implementation of ISO 9001:2008 for Quality Management and ISO 20000-1:2011 for Service Management and the DHS award for a Technical […]