Contract Award: PBPL Engineering and Logistics Support

Insight continues its long record of service and support to the U.S. Coast Guard through the award of a contract providing Engineering and Logistics Support to the Patrol Boat Product Line (PBPL).

The PBPL is responsible for maintenance and operational readiness for the 154’ WPC, 110’ WPB, and 87’ WPB classes of cutters, including support for planned and emergency repair. With more than 120 vessels in active service, PBPL assets are deployed throughout the U.S. and support wide-ranging enforcement, search-and-rescue, and homeland security missions.

The contract is the successor to work already performed by Insight under contracts dating to 2013. Insight provides engineering guidance and support for development and promulgation of maintenance, repair, and configuration standards, and supply of the parts to complete the maintenance. It also involves working within USCG enterprise systems supporting fleet logistics requirements.

Insight continues into this new contract period with the excellent support of subcontractors The McHenry Management Group and VectorCSP, who have been key partners on this program for many years. Together, we will continue our strong record of successful support enabling these assets to continue in their diverse missions!

For more information on the contract award, or to discuss Insight’s engineering logistics support services, please contact Andrew Cole at acole@insighttsi.com.

Contract Award: SEVP SRC Level 1 Call Center Support

Insight Technology Solutions has been awarded a five-year, $20.5M Prime contract to continue our Level I Call Center Support for the Immigration and Customs Enforcement (ICE), Student and Exchange Visitor Program (SEVP), SEVP Response Center (SRC).

The SRC is the primary interface between SEVP and the more than 1.1 million student and exchange visitors, and more than 30,000 school and sponsor users of the Student and Exchange Visitor Information System (SEVIS). The response center provides information about SEVP and its processes, assistance via telephone and email, and more advanced services to stakeholders who have issues using SEVIS.

The contract is the successor to work already performed by Insight under contracts dating to 2016. Insight was also awarded the SEVIS Level II support contract earlier this year. As the Prime Contractor for both the Level I and Level II support, Insight is positioned to drive efficiencies between the programs that will continue to enhance the SRC and the Customer Experience (CX).

The contract requires a CMMI SVC Level 3 assessment and ISO 9001 and ISO 20000-1 certifications to ensure consistency in the delivery of services. Insight’s win demonstrates the company’s capability to leverage these business processes and systems to ensure quality and meet customer agency and stakeholder requirements.

For more information on the contract award, or to discuss Insight’s help desk and call center support services, please contact Shawn Bennett, Chief Growth Officer at sbennett@insighttsi.com.

Insight Appraised at CMMI ML3

Insight Technology Solutions Corporate Support has recently been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI).

CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve performance. The Level 3 rating demonstrates that our organization is performing at a “defined” level, that is, our processes are well-characterized and understood, and are described in standards, procedures, tools, and methods. These standard processes are established and improved over time in a systematic manner.

Spearheaded by Rick Gay, Insight’s Director of Quality Management, the achievement is a key step in validating the maturity of Insight’s internal processes. Rick commented, “This accomplishment shows that what we do, we can do every day—it’s repeatable. Our processes and tools allow us to complete work thoroughly, and we have the ability to monitor our performance and make corrections before we fail to exceed customer expectations.”

Thanks to Rick and the entire team for their involvement in this achievement!