Insight Technology Solutions has been awarded a five-year, $20.5M Prime contract to continue our Level I Call Center Support for the Immigration and Customs Enforcement (ICE), Student and Exchange Visitor Program (SEVP), SEVP Response Center (SRC).
The SRC is the primary interface between SEVP and the more than 1.1 million student and exchange visitors, and more than 30,000 school and sponsor users of the Student and Exchange Visitor Information System (SEVIS). The response center provides information about SEVP and its processes, assistance via telephone and email, and more advanced services to stakeholders who have issues using SEVIS.
The contract is the successor to work already performed by Insight under contracts dating to 2016. Insight was also awarded the SEVIS Level II support contract earlier this year. As the Prime Contractor for both the Level I and Level II support, Insight is positioned to drive efficiencies between the programs that will continue to enhance the SRC and the Customer Experience (CX).
The contract requires a CMMI SVC Level 3 assessment and ISO 9001 and ISO 20000-1 certifications to ensure consistency in the delivery of services. Insight’s win demonstrates the company’s capability to leverage these business processes and systems to ensure quality and meet customer agency and stakeholder requirements.
For more information on the contract award, or to discuss Insight’s help desk and call center support services, please contact Shawn Bennett, Chief Growth Officer at sbennett@insighttsi.com.