Insight Technology Solutions Corporate Support has recently been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI).
CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve performance. The Level 3 rating demonstrates that our organization is performing at a “defined” level, that is, our processes are well-characterized and understood, and are described in standards, procedures, tools, and methods. These standard processes are established and improved over time in a systematic manner.
Spearheaded by Rick Gay, Insight’s Director of Quality Management, the achievement is a key step in validating the maturity of Insight’s internal processes. Rick commented, “This accomplishment shows that what we do, we can do every day—it’s repeatable. Our processes and tools allow us to complete work thoroughly, and we have the ability to monitor our performance and make corrections before we fail to exceed customer expectations.”
Thanks to Rick and the entire team for their involvement in this achievement!