Contract Award: SEVP SRC Level 1 Call Center Support

Insight Technology Solutions has been awarded a five-year, $20.5M Prime contract to continue our Level I Call Center Support for the Immigration and Customs Enforcement (ICE), Student and Exchange Visitor Program (SEVP), SEVP Response Center (SRC).

The SRC is the primary interface between SEVP and the more than 1.1 million student and exchange visitors, and more than 30,000 school and sponsor users of the Student and Exchange Visitor Information System (SEVIS). The response center provides information about SEVP and its processes, assistance via telephone and email, and more advanced services to stakeholders who have issues using SEVIS.

The contract is the successor to work already performed by Insight under contracts dating to 2016. Insight was also awarded the SEVIS Level II support contract earlier this year. As the Prime Contractor for both the Level I and Level II support, Insight is positioned to drive efficiencies between the programs that will continue to enhance the SRC and the Customer Experience (CX).

The contract requires a CMMI SVC Level 3 assessment and ISO 9001 and ISO 20000-1 certifications to ensure consistency in the delivery of services. Insight’s win demonstrates the company’s capability to leverage these business processes and systems to ensure quality and meet customer agency and stakeholder requirements.

For more information on the contract award, or to discuss Insight’s help desk and call center support services, please contact Shawn Bennett, Chief Growth Officer at sbennett@insighttsi.com.

Insight Appraised at CMMI ML3

Insight Technology Solutions Corporate Support has recently been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI).

CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve performance. The Level 3 rating demonstrates that our organization is performing at a “defined” level, that is, our processes are well-characterized and understood, and are described in standards, procedures, tools, and methods. These standard processes are established and improved over time in a systematic manner.

Spearheaded by Rick Gay, Insight’s Director of Quality Management, the achievement is a key step in validating the maturity of Insight’s internal processes. Rick commented, “This accomplishment shows that what we do, we can do every day—it’s repeatable. Our processes and tools allow us to complete work thoroughly, and we have the ability to monitor our performance and make corrections before we fail to exceed customer expectations.”

Thanks to Rick and the entire team for their involvement in this achievement!

Anderson Named President of Insight

Insight Technology Solutions, a Maryland-based provider of maritime engineering, logistics, and technology solutions to the Federal government, has recently named Matthew Anderson as its new President. Mr. Anderson was promoted to the position after nearly 12 years of diverse experience with the Company, where he has served in roles such as Account Manager, Director of Operations, and most recently, Vice President.

Originally founded in 1999, Insight’s team of subject matter experts provides mission focused, complex services to various Federal customers including the U.S. Coast Guard and other Department of Homeland Security agencies. After more than two decades of sustainable growth, the Company was acquired in 2020 by Renovus Capital Partners (“Renovus”), a private equity firm specializing in the Knowledge and Talent industries. Through the combined efforts of Renovus and the leadership team, Insight remains focused on sustainable growth efforts including service and vehicle expansion and add-on acquisition opportunities.

Mr. Anderson added, “When I first started with Insight, we were a company of less than 25 employees. It has been my distinct pleasure to be a part of the transformational growth that has established Insight as a leading service provider to the Federal government. I am excited to partner with Renovus as we build upon our legacy of trusted service and grow to serve new customers with expanded offerings and contract vehicles.”

About Insight Technology Solutions

With over twenty years of experience supporting the Federal Government, Insight Technology Solutions provides a wide breadth of professional and technical capabilities spanning business, mission and program support, financial and budget support, lifecycle logistics and engineering, and enterprise information technology and communications support. Insight has built an impeccable reputation for providing cost-effective solutions and quality services exemplified through ISO 9001:2015, ISO 20000-1:2011, and CMMI Level 2 certifications. For more information, visit www.insighttsi.com.

About Renovus Capital Partners

Founded in 2010, Renovus Capital Partners is an investment firm specializing in the Knowledge and Talent industries. Renovus, based in the Philadelphia area, manages over $1 billion across several investment vehicles. The firm’s current portfolio includes over 20 U.S. based businesses across its four Knowledge and Talent verticals of Education & Training, Healthcare Services, Technology Services and Professional Services. Renovus typically partners with founder-led businesses, leveraging its industry expertise and access to debt and equity capital to make operational improvements, pursue add-on acquisitions and oversee strategic growth initiatives. More information can be found at www.renovuscapital.com.